IT Field Services Technician II (Onsite)

Cornell University; Town of Ithaca (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care options

Retirement contributions

Wellness programs

Employee discounts

Vacation days and holidays

Tuition assistance

Job summary

Cornell University seeks an IT Field Services Technician II to support installation, maintenance, and repair of Cornell’s wired, wireless, and voice network infrastructure across campus. You will work with experienced engineers and technicians in a dynamic university environment, with a rotating 24/7 on-call schedule after onboarding.

The role requires a valid NYS driver's license and the ability to obtain one for out-of-state applicants within 30 days.

Qualifications

• Associate degree with up to one year or equivalent combination of education and experience.
• Experience installing, repairing, and maintaining wired data, wireless data, voice, and special-purpose network systems.
• Familiarity with data networking, telecomm, and structured wiring.

Responsibilities

• Complete IT service orders for data network and voice infrastructure moves, adds, changes, and repairs.
• Gather equipment, tools, and supplies and coordinate with local IT staff and customers.
• Install and configure data network and voice electronics including switches, access points, handsets, and UPS units.
• Troubleshoot performance issues and outages and coordinate with senior staff or engineers for solutions.
• Assist in pulling, splicing, terminating, and testing copper and fiber optic cabling per designs and label/install properly.

Skills

Network installation

Troubleshooting

Problem solving

Documentation

Communication

Driver's license

Education

Associate degree

Tools

Aruba Networks

Pinnacle/PCR360

Team Dynamix

Job description

Opportunity

Cornell Information Technologies (CIT) is seeking an IT Field Services Technician II to support the installation, maintenance, and repair of Cornell’s wired, wireless, and voice network infrastructure.

This is an excellent opportunity for an early‑career network or telecommunications professional who enjoys hands‑on technical work, problem‑solving, and working across a dynamic university environment. You’ll work alongside experienced network engineers and technicians while helping to maintain the critical infrastructure that supports teaching, research, and administrative operations across campus.

Must possess and maintain a valid NYS driver’s license. Out‑of‑state employees must obtain and show proof of a NYS license within 30 days of starting employment.

Following a comprehensive three‑month onboarding and training period, this position participates in a rotating 24/7 on‑call schedule throughout the year.

Cornell Information Technologies (CIT) Enterprise Network Services organization provides cutting‑edge technology services and solutions that enable the Cornell community to achieve its academic, research, and administrative goals.

Responsibilities

• Complete IT service orders for data network and voice infrastructure moves, adds, changes, and repairs.
• Gather equipment, tools, and other supplies needed to complete the work and coordinate with local IT staff and customers when necessary.
• Perform work as assigned in compliance with CIT standards, industry standards, and OSHA regulations.
• Assist in the installation and configuration of data network and voice electronics including, but not limited to ethernet switches, wireless access points, voice handsets, emergency phones, and UPS units.
• Troubleshoot performance issues and service outages for local area wired, wireless, and voice networks and collaborate with more senior IT Field Service Technicians and CIT engineering teams to identify solutions, if necessary.
• Assist in pulling, splicing, terminating, and testing copper and fiber optic cabling infrastructure in adherence with CIT‑engineered designs and scopes of work and properly label and document the installed cable plant.
• Assist in the deployment of new network and voice infrastructure for internal Enterprise Network Services initiatives, capital projects, building remodels, and hardware refresh projects in adherence with CIT‑engineered designs and scopes of work.
• Update and maintain online documentation of the physical communications plant.
• Work is performed daily at multiple campus locations – indoor and outdoor worksites – including construction areas, confined spaces, mechanical rooms, maintenance holes, and rooftops.
• Appropriate safety training must be completed and kept current, and safety gear must be worn as required.

Qualifications

• Associate degree; up to one year or equivalent combination of education and experience.
• Experience installing, repairing, and maintaining wired data, wireless data, voice, and special‑purpose network systems, including those based on copper twisted pair and fiber‑optic plants.
• A basic understanding of telecommunications, data networking, and structured wiring.
• Familiarity with different categories of cabling components, e.g., CAT5/CAT6 and fiber‑optics.
• Ability to read and comprehend engineering documents and then execute plans in the field.
• Solid interpersonal and organizational skills with the ability to remain focused in a fast‑paced, team‑based, demanding, customer‑driven environment.
• Must be able to work independently as well as collaboratively.
• Demonstrated problem‑solving, reasoning, and analytic skills are a must.
• Must be able to fully and precisely work to specifications and standards that directly impact the operation and integrity of the university’s services.
• Understand customer needs and deliver service that customers request.
• Ability to think through the tasks in each job assignment and prepare for efficient job completion.
• Proficient oral and written communication skills.
• Ability to obtain and convey technical information to people of varying levels of knowledge and responsibility is essential.
• Must possess and maintain a valid NYS Driver’s License. Out‑of‑state employees must obtain and show proof of a NYS license within 30 days of starting employment.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Preferred Skills and Experience

• Experience working in Higher Education / R1 Research Universities.
• Experience with Aruba Networks wireless and wired switching platforms.
• Familiarity with Pinnacle/PCR360 or similar cable management systems.
• Familiarity with Team Dynamix, or similar ticket‑tracking system.

Benefits

• Cornell receives national recognition as an award‑winning workplace for our health, wellbeing, and sustainability.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays, including Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end‑of‑year winter break from December 25‑January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays.
• Cornell’s impressive educational benefits include tuition‑free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program.
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa Sponsorship

Visa sponsorship is not available for this position.

EEO Statement

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of “… any person … any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.