Onsite Call Center Specialist - Patient Services (Bilingual)

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Family Health Center of Worcester, Inc. is seeking a Call Center Representative for an on-site, full-time role. The position emphasizes high-quality customer service, accurate data entry, and adherence to HIPAA in every patient interaction.

You will manage demographics, scheduling, and issue resolution to maintain smooth workflows and patient satisfaction. The ideal candidate has 2+ years of customer service experience, a high school diploma or GED, and bilingual English/Spanish proficiency to

Qualifications

• Two years relevant work experience preferred including customer service and accurate data entry.
• High School / GED required; 2–4 years college preferred.
• Bilingual English/Spanish required, or as needed to support other health center languages.

Responsibilities

• Assist patients by following policies, procedures, and protocols in every patient interaction.
• Confirm and update patient demographics and schedule medical and behavioral appointments as needed.
• Provide the best call resolution and maintain high quality service, ensuring patient satisfaction.

Skills

Customer service

Data entry

Bilingual English/Spanish

Education

High School Diploma / GED

2–4 years college or equivalent

Job description

Family Health Center of Worcester, Inc. is seeking a Call Center Representative for an on-site, full-time role. The position emphasizes high-quality customer service, accurate data entry, and adherence to HIPAA in every patient interaction.

You will manage demographics, scheduling, and issue resolution to maintain smooth workflows and patient satisfaction. The ideal candidate has 2+ years of customer service experience, a high school diploma or GED, and bilingual English/Spanish proficiency to