Bilingual Patient Care Call Center Associate I

Edward M. Kennedy Community Health Center, Inc; Worcester (MA); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance starts day 1

80% of premiums paid by health center

Dental insurance

Vision insurance

403b retirement with employer match

Flexible Spending Accounts

Employee Assistance Program

Generous time off

Job summary

Edward M. Kennedy Community Health Center, Inc. is hiring a Contact Center Associate I in Worcester, MA.

The role handles inbound and outbound calls, documents patient information, and directs inquiries to relevant resources. You will support appointment scheduling, route messages to clinical teams via the EHR, and collaborate to resolve patient needs while upholding privacy and service standards. We value teamwork and cultural sensitivity, with an emphasis on accurate data entry, fast-paced

Qualifications

• Entry-level position; customer service or call center experience preferred but not required.
• Bilingual proficiency strongly preferred.
• Strong verbal and written communication with a patient-focused approach.
• Basic computer skills and ability to learn multiple systems, including EHR platforms.

Responsibilities

• Handle inbound and outbound calls using established protocols.
• Assess caller needs and direct them to appropriate resources.
• Accurately collect and document patient information.
• Use Health Center systems to resolve inquiries and support patient needs.
• Schedule appointments and provide scheduling support.
• Communicate with internal teams as needed.
• Meet call center KPIs, SOPs, and privacy requirements.
• Provide culturally and linguistically appropriate service.

Skills

Customer service

Call center experience

Bilingual English/Spanish

Professional communication

Data entry accuracy

Education

High school diploma or equivalent

Tools

EHR systems

Medical software

Job description

Edward M. Kennedy Community Health Center, Inc. is hiring a Contact Center Associate I in Worcester, MA.

The role handles inbound and outbound calls, documents patient information, and directs inquiries to relevant resources. You will support appointment scheduling, route messages to clinical teams via the EHR, and collaborate to resolve patient needs while upholding privacy and service standards. We value teamwork and cultural sensitivity, with an emphasis on accurate data entry, fast-paced