Bilingual Patient Services Call Center Specialist (Onsite)

Family Health Center; Main South (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Family Health Center in Worcester, MA is seeking a Call Center Representative to support patient interactions with accurate data entry and friendly service. The role is full-time and onsite, reporting through Clinical Operations.

Requirements include two years of relevant experience, a High School diploma or GED, and bilingual English/Spanish capabilities. A Medical Office Administration certificate is preferred.

Qualifications

• Two years relevant work experience with customer service and accurate data entry.
• Bilingual English/Spanish required, or as needed to support other health center languages.
• Medical Office Administration certificate strongly preferred.

Responsibilities

• Assist patients by following high-quality customer service policies and protocols in every interaction.
• Confirm and update patient demographics; schedule medical and behavioral appointments as needed.
• Escalate issues to Call Center Supervisor to maintain steady workflow and high patient satisfaction.

Skills

Bilingual English/Spanish

Customer service

Data entry

Education

High School / GED

College coursework 2-4 years

Job description

Family Health Center in Worcester, MA is seeking a Call Center Representative to support patient interactions with accurate data entry and friendly service. The role is full-time and onsite, reporting through Clinical Operations.

Requirements include two years of relevant experience, a High School diploma or GED, and bilingual English/Spanish capabilities. A Medical Office Administration certificate is preferred.