Call Center Representative

Family Health Center; Main South (MA); In loco; USD 28.000 - 32.000; Tempo pieno

Descrizione del lavoro

Family Health Center in Worcester, MA is seeking a Call Center Representative to support patient interactions with accurate data entry and friendly service. The role is full-time and onsite, reporting through Clinical Operations.

Requirements include two years of relevant experience, a High School diploma or GED, and bilingual English/Spanish capabilities. A Medical Office Administration certificate is preferred.

Competenze

• Two years relevant work experience with customer service and accurate data entry.
• Bilingual English/Spanish required, or as needed to support other health center languages.
• Medical Office Administration certificate strongly preferred.

Mansioni

• Assist patients by following high-quality customer service policies and protocols in every interaction.
• Confirm and update patient demographics; schedule medical and behavioral appointments as needed.
• Escalate issues to Call Center Supervisor to maintain steady workflow and high patient satisfaction.

Conoscenze

Bilingual English/Spanish

Customer service

Data entry

Formazione

High School / GED

College coursework 2-4 years

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Clinical Operations Regular Full-time Worcester, MA, US

4 days ago Requisition ID: 1841

Salary Range: $20.19 To $23.56 Hourly

This is fulltime onsite position.

Position Summary:

The Call Center Representative assists the patients by following and utilizing high quality customer service, policies, procedures, and protocols in every patient interaction at every inbound call.

Essential Duties and Responsibilities:

Call Center Representative will confirm and update patient demographics, schedule medical and behavioral appointments as needed. The Call Center Representative will provide the best call resolution and accuracy ensuring efficient patient flow and positive outcome, consistent high quality service, problem-solving and deescalating issues or concerns. The Call Center Representative is a key resource for communication to Call Center Supervisor on any problems, findings, scheduling issues including same day access and scheduling mistakes, to sustain a steady workflow for staff and patients. Call Center Representative must comply with HIPAA bound space and able to provide high quality work with minor supervision customer service and patient satisfaction are key initiatives in this role.

Experience Required:

Two years relevant work experience preferred including demonstrated customer service and accurate data entry.

Educational Requirements:

High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.

Professional Licensure/Special Skills and Certification Required:

Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.

Reporting Relationship:

Reports directly to the Director of Patient Services