Bilingual Patient Support Specialist - English/Spanish

Greater Lawrence Family Health Center, Inc.; Methuen (MA); On-site; USD 24,000 - 27,000; Full time

Job summary

Greater Lawrence Family Health Center, Inc. seeks a bilingual English/Spanish Customer Support Center Representative to assist patients by handling calls efficiently, directing calls to departments, scheduling appointments, and updating demographics.

The role requires fluency in English and Spanish, a High School Diploma or GED, strong computer skills, and excellent customer service in a fast-paced, high-volume call center.

Qualifications

• Must be fluent in English and Spanish, both verbally and in writing.
• High School Diploma or GED required.
• Strong computer skills and ability to learn multiple systems.

Responsibilities

• Promptly answer incoming calls in a polite and professional manner.
• Direct calls to the appropriate departments or staff members.
• Schedule patient appointments and review appointment details, including date, time, location, and clinician.
• Maintain accurate and up-to-date patient demographic information.
• Communicate PCP change requests and transfer-of-care or location requests.
• Send late-arrival notifications and follow established cancellation and rescheduling procedures.
• Provide accurate information and assistance to patients in both English and Spanish.
• Support onboarding, training, quality assurance, and employee engagement activities as needed.
• Maintain professionalism while working in a fast-paced, high-volume call center environment.

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Education

High School Diploma or GED

Job description

Greater Lawrence Family Health Center, Inc. seeks a bilingual English/Spanish Customer Support Center Representative to assist patients by handling calls efficiently, directing calls to departments, scheduling appointments, and updating demographics.

The role requires fluency in English and Spanish, a High School Diploma or GED, strong computer skills, and excellent customer service in a fast-paced, high-volume call center.