Onsite Call Center Specialist - Patient Enrollment & Care

Monogram Health

Brentwood (TN)

In loco

USD 29.000 - 30.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Flexible paid leave

401(k) with matching

Descrizione del lavoro

Monogram Health Inc in Brentwood, TN is seeking an Onsite Call Center Representative who will greet patients as the first Monogram voice. You will educate patients on plan benefits and drive enrollment with outbound calls, while on-site and prepared for weekend shifts.

Role requires a high school diploma, 18+, and strong communication. You will use Salesforce and other EHR tools, follow HIPAA guidelines, and help schedule exams with a compassionate, patient-centered approach.

Competenze

High School Diploma or GED required.
Must be 18 years of age or older.
Ability to learn and perform in a fast-paced environment.
Balance multiple priorities and meet deadlines.
Strong objection-handling and dependability.

Mansioni

Make high-volume outbound calls to prospective patients and handle inbound calls.
Articulate value of Monogram Health to increase enrollment.
Schedule annual exams or re-engage patients as needed; reinforce service value.
Adhere to HIPAA and health plan eligibility for communications.
Enter data into Salesforce and support call-related activities.
Build rapport and trust with patients over the phone.
Support the Patient Care Center team as needed with other duties.
Navigate multiple screens and EHR platforms effectively.