Onsite Bilingual Patient Advocate – Hospital Support

Elevate Patient Financial Solutions®; Greeley (CO); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401K (100% match for the first 3% & 50

6 Holidays

8 PTO days?

2 Floating holidays

1 Elevate Day (floating holiday)

Pet Insurance

Employee referral bonus program

Teamwork: We believe in teamwork

Career Growth

Résumé du poste

Elevate Patient Financial Solutions is seeking a Hospital Based Bilingual Patient Advocate to guide uninsured hospital patients through Medicaid and other financial assistance programs. This onsite role places you in patient rooms, collaborating with hospital staff to identify eligibility, complete applications, and ensure timely follow-up; English and Spanish fluency is essential.

The schedule is Sunday through Thursday, 12 PM to 8:30 PM, and the position emphasizes compassionate service,

Qualifications

• High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English.
• Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
• Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client’s Dress Code.
• Ability to multitask
• Ability to function in a fast-paced environment

Responsabilités

• Screen uninsured hospital patients at bedside to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and following through until approved.
• Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
• Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
• Request home visits as needed to acquire documentation.
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Regular and timely attendance.
• All other duties as assigned

Connaissances

Bilingual Spanish/English

Critical thinking

Multitasking

Communication skills

Adaptability

Team collaboration

Formation

High School Diploma or GED

Outils

Microsoft Excel

Microsoft Outlook

Description du poste

Elevate Patient Financial Solutions is seeking a Hospital Based Bilingual Patient Advocate to guide uninsured hospital patients through Medicaid and other financial assistance programs. This onsite role places you in patient rooms, collaborating with hospital staff to identify eligibility, complete applications, and ensure timely follow-up; English and Spanish fluency is essential.

The schedule is Sunday through Thursday, 12 PM to 8:30 PM, and the position emphasizes compassionate service,