Onsite Banking Phone Banker - Exceptional Customer Care

VXI Global Solutions; Concord (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Earn up to $23.50 per hour

$1 raise to $20.50/hr after training

Performance bonuses (up to $3/hr)

Employee Referral Program

Career growth opportunities

Free gym membership after 90 days

Cell phone plan discounts

Onsite convenience store access

Job summary

VXI Global Solutions is seeking an Onsite Customer Service Representative (Banking) in Charlotte, NC. You will handle inbound calls about bank accounts and card services, resolving inquiries with professionalism and empathy while protecting customer data.

Training is provided; after training, opportunities exist for performance-based bonuses and advancement within a fast-paced contact center. Must be able to work 40 hours weekly onsite and pass pre-employment screening.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer.
• At least 6 months of contact center/BPO experience preferred.
• Banking or financial services experience is a plus.
• Ability to type a minimum of 25 WPM with at least 85% accuracy.
• Ability to work 40 hours per week onsite in Charlotte, NC.

Responsibilities

• Answer inbound calls regarding deposit accounts, debit/credit cards, balances, transactions, and inquiries.
• Troubleshoot issues including declined transactions, lost/stolen cards, and account access.
• Provide accurate information with professionalism, empathy and urgency.
• Strive for first-call resolution and build trust through exceptional service.
• Authenticate customers and protect confidential information per banking regulations.
• Document customer interactions and account activity accurately.
• Navigate multiple applications while maintaining efficiency and attention to detail.
• Meet quality, attendance, productivity, and customer satisfaction targets.

Skills

Customer service

Phone support

Communication

Typing 25 WPM

Data entry

Education

High school diploma

Job description

VXI Global Solutions is seeking an Onsite Customer Service Representative (Banking) in Charlotte, NC. You will handle inbound calls about bank accounts and card services, resolving inquiries with professionalism and empathy while protecting customer data.

Training is provided; after training, opportunities exist for performance-based bonuses and advancement within a fast-paced contact center. Must be able to work 40 hours weekly onsite and pass pre-employment screening.