Inbound Banking Specialist — Onsite (Charlotte)

Jobs for Humanity; Charlotte (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Starting pay $18/hour

Performance bonus up to $3/hr

Employee referral program

Career growth opportunities

Team-oriented environment

Free gym membership after 90 days

Cell phone plan discounts

Onsite convenience store

Job summary

VXI Global Solutions is seeking a Customer Service Representative (Banking) to be based onsite in Charlotte, NC. You will handle inbound calls for banking accounts and card services, ensuring accurate information, privacy, and first-call resolution where possible.

The role requires 40 hours/week onsite, with a 12-week training period and evening/weekend availability. Competitive benefits and a gym membership after 90 days are among the perks offered.

Qualifications

• High school diploma or GED required.
• 1 year of continuous customer service experience with one employer is required.
• Banking or financial services experience is a plus.

Responsibilities

• Answer inbound calls regarding deposits, debit/credit cards, balances, transactions, and inquiries.
• Troubleshoot issues including declines, card loss, account access, and other banking problems.
• Provide accurate information with professionalism and urgency; strive for first-call resolution.

Skills

Customer service

Phone banking

Communication

De-escalation

Data entry

Education

High school diploma or GED

Tools

Multiple banking systems

Dual monitors

PCI compliance knowledge

Job description

VXI Global Solutions is seeking a Customer Service Representative (Banking) to be based onsite in Charlotte, NC. You will handle inbound calls for banking accounts and card services, ensuring accurate information, privacy, and first-call resolution where possible.

The role requires 40 hours/week onsite, with a 12-week training period and evening/weekend availability. Competitive benefits and a gym membership after 90 days are among the perks offered.