Inbound Banking Support Specialist – Onsite Charlotte

VXI Global Solutions; Kannapolis (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid training

Performance bonuses

Gym membership after 90 days

Referral program

Career growth opportunities

Employee cell phone plan discounts

Job summary

VXI Global Solutions is seeking an Onsite Customer Service Representative (Banking) in Charlotte, NC to handle inbound banking inquiries. You will assist with deposits, cards, balances, transactions, and disputes, delivering professional, empathetic service while safeguarding sensitive information.

The role requires excellent communication, quick problem-solving, and adherence to security standards. Training and a path for growth are provided in a fast-paced contact center environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer.
• At least 6 months of contact center/BPO experience preferred.
• Banking or financial services experience is a plus.
• Ability to type a minimum of 25 WPM with at least 85% accuracy.
• Ability to work 40 hours per week onsite in Charlotte, NC.
• Open availability to work any assigned schedule between 8:00 AM and 8:00 PM, Monday–Sunday.
• Ability to complete required pre-employment screening including background check, employment verification and drug screening.

Responsibilities

• Answer inbound calls from customers regarding deposit accounts, debit cards, credit cards, balances, transactions, billing inquiries, payments, disputes, banking fees and general account maintenance.
• Troubleshoot customer concerns including declined transactions, lost or stolen cards, account access, and other banking-related issues.
• Provide accurate information and resolve customer concerns with professionalism, empathy, and urgency.
• Build trust by delivering exceptional customer service and striving for first-call resolution whenever possible.
• Authenticate customers and safeguard confidential financial information while adhering to banking regulations and security policies.
• Accurately document customer interactions and account activity.
• Navigate multiple computer applications while maintaining efficiency and attention to detail.
• Meet quality, attendance, productivity, and customer satisfaction expectations.

Skills

Customer service

Phone banking

Active listening

De-escalation

Education

High school diploma or GED

Tools

Dual monitors

Job description

VXI Global Solutions is seeking an Onsite Customer Service Representative (Banking) in Charlotte, NC to handle inbound banking inquiries. You will assist with deposits, cards, balances, transactions, and disputes, delivering professional, empathetic service while safeguarding sensitive information.

The role requires excellent communication, quick problem-solving, and adherence to security standards. Training and a path for growth are provided in a fast-paced contact center environment.