Banking Customer Service Specialist – Onsite Up to $23.50/hr

VXI; Indian Trail (NC); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Performance bonuses

Employee Referral Program

Career growth opportunities

Free gym membership after 90 days

Cell phone plan discounts

Job summary

VXI Global Solutions is seeking an Onsite Banking Customer Service Representative in Charlotte, NC. You will handle inbound calls for deposits, cards, and accounts, provide accurate, empathetic assistance, and pursue first-call resolution in a fast-paced center.

Position requires 40 hours weekly onsite, with paid training and performance incentives. Open schedules include evenings and weekends; pre-employment screenings apply.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer.
• At least 6 months of contact center/BPO experience preferred.
• Banking or financial services experience is a plus.
• Ability to type a minimum of 25 WPM with at least 85% accuracy.
• Ability to work 40 hours per week onsite in Charlotte, NC.
• Open availability to work any assigned schedule between 8:00 AM and 8:00 PM, Monday–Sunday.
• Must complete required pre-employment screenings including background check and drug test.

Responsibilities

• Answer inbound calls from customers regarding deposits, debit/credit cards, balances, transactions, and general account maintenance.
• Troubleshoot declined transactions and lost or stolen cards and other banking issues.
• Provide accurate information with professionalism, empathy, and urgency.
• Strive for first-call resolution and build trust through exceptional service.
• Authenticate customers and protect confidential financial information per regulations.
• Document customer interactions and account activity accurately.
• Navigate multiple applications efficiently while maintaining attention to detail.
• Meet quality, attendance, productivity, and customer satisfaction targets.

Skills

Customer service

Typing 25 WPM

Active listening

De-escalation

Multi-system navigation

Education

High school diploma or GED

Tools

Dual monitors

Job description

VXI Global Solutions is seeking an Onsite Banking Customer Service Representative in Charlotte, NC. You will handle inbound calls for deposits, cards, and accounts, provide accurate, empathetic assistance, and pursue first-call resolution in a fast-paced center.

Position requires 40 hours weekly onsite, with paid training and performance incentives. Open schedules include evenings and weekends; pre-employment screenings apply.