Inbound Banking CSR – Onsite, Growth Opportunities

Jobs for Humanity; Huntersville (NC); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Paid training

Gym membership after 90 days

Referral program

Career growth and advancement

Job summary

VXI Global Solutions in Charlotte, NC is hiring a Banking Customer Service Representative – Onsite. You will be the first point of contact for customers seeking help with bank accounts and card services in a fast-paced contact center.

You’ll handle inbound calls, resolve issues, protect sensitive information, and aim for first-call resolution with professionalism and empathy. This full-time onsite role offers paid training and growth opportunities.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer.
• Banking or financial services experience is a plus.

Responsibilities

• Answer inbound calls from customers regarding deposits, debit/credit cards, balances, transactions, payments, and account maintenance.
• Troubleshoot customer concerns including declined transactions and card issues.
• Provide accurate information with professionalism, empathy, and urgency; strive for first-call resolution.
• Authenticate customers and protect confidential financial information per banking regulations.

Skills

Customer service

Typing

Verbal communication

Education

High school diploma or GED

Tools

Computer proficiency

Dual monitors

Job description

VXI Global Solutions in Charlotte, NC is hiring a Banking Customer Service Representative – Onsite. You will be the first point of contact for customers seeking help with bank accounts and card services in a fast-paced contact center.

You’ll handle inbound calls, resolve issues, protect sensitive information, and aim for first-call resolution with professionalism and empathy. This full-time onsite role offers paid training and growth opportunities.