Banking Customer Service Specialist Onsite Paid Training

VXI Global Solutions; Charlotte (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Referral program

Career growth and advancement

Gym membership after 90 days

Phone plan discounts

Onsite convenience store access

Job summary

VXI Global Solutions seeks an Onsite Customer Service Representative in Charlotte, NC to handle inbound banking inquiries, resolve issues, and deliver exceptional service. You will protect sensitive information and strive for first-call resolution in a fast-paced environment.

The paid training lasts 12 weeks, with a 40-hour workweek onsite and opportunities for career growth and bonuses based on performance.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer.
• At least 6 months of contact center/BPO experience preferred.
• Banking or financial services experience is a plus.
• Computer proficiency with the ability to navigate multiple systems and dual monitors while assisting customers by phone.
• Ability to follow established processes while maintaining a natural, conversational approach.
• Exceptional customer service with empathy, patience, and active listening.
• Strong verbal communication with professional comportment and demeanor.
• Critical thinking and problem-solving, including de-escalation and conflict resolution.
• Strong attention to detail with accurate data entry and documentation.
• Commitment to protect confidential customer and financial information.
• Dependability, accountability, and consistent attendance.
• Ability to type a minimum of 25 WPM with at least 85% accuracy.
• Ability to work 40 hours per week onsite in Charlotte, NC.
• Open availability to work any assigned schedule between 8:00 AM and 8:00 PM, Monday–Sunday.
• Ability to work occasional overtime based on business needs.

Responsibilities

• Answer inbound calls from customers regarding deposit accounts, debit cards, credit cards, balances, transactions, billing inquiries, payments, disputes, banking fees and general account maintenance.
• Troubleshoot customer concerns including declined transactions, lost or stolen cards, account access, and other banking-related issues.
• Provide accurate information and resolve customer concerns with professionalism, empathy, and urgency.
• Build trust by delivering exceptional customer service and striving for first-call resolution whenever possible.
• Authenticate customers and safeguard confidential financial information while adhering to all banking regulations, PCI requirements, and security policies.
• Accurately document customer interactions and account activity.
• Navigate multiple computer applications while maintaining efficiency and attention to detail.
• Meet quality, attendance, productivity, and customer satisfaction expectations.

Skills

CS experience

Contact center

Typing 25 WPM

Empathy & active listening

Communication skills

Attention to detail

De-escalation

Problem solving

Data entry

Education

High school diploma or GED

Job description

VXI Global Solutions seeks an Onsite Customer Service Representative in Charlotte, NC to handle inbound banking inquiries, resolve issues, and deliver exceptional service. You will protect sensitive information and strive for first-call resolution in a fast-paced environment.

The paid training lasts 12 weeks, with a 40-hour workweek onsite and opportunities for career growth and bonuses based on performance.