Onsite Banking Customer Care Specialist – Charlotte

VXI Global Solutions; Unionville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid training

Performance bonuses

Referral program

Career growth

Team environment

Gym membership after 90 days

Phone plan discounts

On-site store access

Job summary

VXI Global Solutions is seeking an Onsite Banking Customer Service Representative in Charlotte, NC. You will be the first point of contact for banking customers, answering questions, resolving issues, and maintaining security. The role emphasizes reliability, accuracy, and empathetic service in a fast-paced financial services environment.

The position offers paid training, a structured schedule, and opportunities for advancement within a growing contact center.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer.
• At least 6 months of contact center/BPO experience preferred.
• Banking or financial services experience is a plus.
• Computer proficiency navigating multiple systems and dual monitors.

Responsibilities

• Answer inbound calls from customers regarding deposit accounts, debit/credit cards, balances, transactions, payments and general account maintenance.
• Troubleshoot customer concerns including declined transactions and account access.
• Provide accurate information and resolve customer concerns with professionalism and urgency.
• Build trust by delivering exceptional service and aim for first-call resolution.
• Authenticate customers and safeguard confidential information per banking regulations and PCI requirements.
• Document customer interactions and account activity accurately.
• Navigate multiple computer applications with efficiency and attention to detail.
• Meet quality, attendance, productivity and customer satisfaction goals.

Skills

Customer service

Typing 25 WPM

Verbal communication

Active listening

Empathy

Problem solving

Attention to detail

Dependability

Education

High school diploma or GED

Tools

Banking systems

Dual monitors

Job description

VXI Global Solutions is seeking an Onsite Banking Customer Service Representative in Charlotte, NC. You will be the first point of contact for banking customers, answering questions, resolving issues, and maintaining security. The role emphasizes reliability, accuracy, and empathetic service in a fast-paced financial services environment.

The position offers paid training, a structured schedule, and opportunities for advancement within a growing contact center.