Inbound Banking Phone Banker — Onsite (Charlotte)

VXI; Stanfield (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free gym membership after 90 days

Employee referral program

Performance bonuses up to $3/hr

Job summary

VXI Global Solutions is hiring an Onsite Banking Customer Service Representative in Charlotte, NC. You will handle inbound calls for deposit accounts, debit/credit cards, and general account inquiries, delivering accurate information with empathy and urgency.

Paid training lasts 12 weeks with a schedule of Tuesday-Saturday, 9:00 AM – 6:00 PM EST. You must be able to work 40 hours weekly onsite, including evenings and weekends, with potential overtime as needed.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer.
• At least 6 months of contact center/BPO experience preferred.
• Banking or financial services experience is a plus.
• Computer proficiency with the ability to navigate multiple systems and dual monitors while assisting customers by phone.
• Ability to type a minimum of 25 WPM with at least 85% accuracy.

Responsibilities

• Answer inbound calls from customers regarding deposit accounts, debit cards, credit cards, balances, transactions, billing inquiries, payments, disputes, banking fees and general account maintenance.
• Troubleshoot customer concerns including declined transactions, lost or stolen cards, account access, and other banking-related issues.
• Provide accurate information and resolve customer concerns with professionalism, empathy, and urgency.
• Build trust by delivering exceptional customer service and striving for first-call resolution whenever possible.
• Authenticate customers and safeguard confidential financial information while adhering to all banking regulations, PCI requirements, and security policies.
• Accurately document customer interactions and account activity.
• Navigate multiple computer applications while maintaining efficiency and attention to detail.
• Meet quality, attendance, productivity, and customer satisfaction expectations.

Skills

Typing 25 WPM

Verbal communication

Customer service

Problem solving

Education

High school diploma or GED

Tools

CRM software

Job description

VXI Global Solutions is hiring an Onsite Banking Customer Service Representative in Charlotte, NC. You will handle inbound calls for deposit accounts, debit/credit cards, and general account inquiries, delivering accurate information with empathy and urgency.

Paid training lasts 12 weeks with a schedule of Tuesday-Saturday, 9:00 AM – 6:00 PM EST. You must be able to work 40 hours weekly onsite, including evenings and weekends, with potential overtime as needed.