Onsite Banking Concierge: Customer Service & Transactions

M&T Bank Corporation; Chambersburg (Franklin County); Hybrid; USD 25,000 - 36,000; Full time

Job summary

The M&T Bank Chambersburg branch is seeking a Teller to deliver exceptional service in a face-to-face banking environment. You will handle cash transactions, assist customers with account needs, and promote digital self-service options on-site in the lobby.

In this onsite role, you will balance cash, process routine banking transactions, and follow Bank policies while maintaining strong customer relationships. Prior cash handling and customer service experience are required.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology
• Bilingual based on branch needs

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
• Balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Organized

Time management

Prioritization

Internet proficiency

Bilingual

Education

High school diploma or GED

Job description

The M&T Bank Chambersburg branch is seeking a Teller to deliver exceptional service in a face-to-face banking environment. You will handle cash transactions, assist customers with account needs, and promote digital self-service options on-site in the lobby.

In this onsite role, you will balance cash, process routine banking transactions, and follow Bank policies while maintaining strong customer relationships. Prior cash handling and customer service experience are required.