Digital Banking Concierge & Teller

M&T Bank Corporation; Westminster (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank Corporation in Westminster, Maryland is seeking a Branch Customer Service Associate to deliver a differentiated in-branch experience while handling everyday transactions and account duties.

You will assist customers with sales opportunities, balance cash, process transactions, and comply with AML/KYC and risk controls, while staying current on policies and delivering friendly service in a team-focused, community-oriented branch.

Qualifications

• High school diploma or GED required; minimum 6 months customer service experience.
• Proven verbal communication and interpersonal skills; strong data entry and cash handling ability.

Responsibilities

• Provide exceptional customer service and resolve routine customer issues in a timely manner.
• Balance and process customer transactions accurately and efficiently following Bank Policy.
• Identify sales opportunities and introduce customers to appropriate banking partners.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers) and maintain AML/KYC compliance.
• Log customer complaints and escalate as needed; support risk controls and audit points.

Skills

Verbal communication

Interpersonal skills

Customer service orientation

Organizational skills

Time management

Prioritization

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

6 months customer service experience

Job description

M&T Bank Corporation in Westminster, Maryland is seeking a Branch Customer Service Associate to deliver a differentiated in-branch experience while handling everyday transactions and account duties.

You will assist customers with sales opportunities, balance cash, process transactions, and comply with AML/KYC and risk controls, while staying current on policies and delivering friendly service in a team-focused, community-oriented branch.