Onsite AV Specialist - Tier 2 Support

CTI; Ponte Vedra Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Bonus eligibility

Cell phone reimbursement

Disability insurance

Job summary

CTI, a long-standing AV solutions provider, is seeking a Tier 2 On Site Specialist in Ponte Vedra Beach, FL. You will handle on-site and remote AV support, resolve tickets, and collaborate with manufacturers and Tier 3 teams to ensure seamless system performance.

Ideal candidates have strong communication, a customer-service mindset, and the ability to work independently while delivering high-quality service.

Qualifications

• Experience in on-site technical support for AV systems preferred.
• CTS-I certification preferred.
• Strong verbal and written communication; customer-focused.

Responsibilities

• Provide on-site and remote support for AV systems.
• Resolve incident tickets through break/fix and repair.
• Coordinate specialized firmware updates, system optimization and AV issue resolution.
• Collaborate with manufacturers and Tier 3 support as needed.
• Provide customer training and develop just-in-time learning materials.

Skills

Customer service

Communication skills

On-site support

Remote support

Problem solving

AV knowledge

Job description

CTI, a long-standing AV solutions provider, is seeking a Tier 2 On Site Specialist in Ponte Vedra Beach, FL. You will handle on-site and remote AV support, resolve tickets, and collaborate with manufacturers and Tier 3 teams to ensure seamless system performance.

Ideal candidates have strong communication, a customer-service mindset, and the ability to work independently while delivering high-quality service.