T2 Onsite Specialist

CTI; Ponte Vedra Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Bonus eligibility

Cell phone reimbursement

Disability insurance

Job summary

CTI, a long-standing AV solutions provider, is seeking a Tier 2 On Site Specialist in Ponte Vedra Beach, FL. You will handle on-site and remote AV support, resolve tickets, and collaborate with manufacturers and Tier 3 teams to ensure seamless system performance.

Ideal candidates have strong communication, a customer-service mindset, and the ability to work independently while delivering high-quality service.

Qualifications

• Experience in on-site technical support for AV systems preferred.
• CTS-I certification preferred.
• Strong verbal and written communication; customer-focused.

Responsibilities

• Provide on-site and remote support for AV systems.
• Resolve incident tickets through break/fix and repair.
• Coordinate specialized firmware updates, system optimization and AV issue resolution.
• Collaborate with manufacturers and Tier 3 support as needed.
• Provide customer training and develop just-in-time learning materials.

Skills

Customer service

Communication skills

On-site support

Remote support

Problem solving

AV knowledge

Job description

CTI has been a leading AV provider since we began in 1988. Our mission is simple: to provide a fantastic customer experience.At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun, and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.So, what are we looking for?We are looking for a Tier 2 On Site Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” Somebody who is passionate about AV, whether you are the go-to expert in your home, school, or church, and can always find a solution to any AV problem. We will provide the necessary training, support, and work environment to help you succeed. We take pride in employees, who are known in the industry as customer focused problem-solvers who can get the job done.What are your responsibilities?Provide on-site and remote support for AV systemsResolving incident tickets assigned to Tier 2 through break/fix, and repair/replacementCoordinates specialized support activities including firmware updates, system optimization and resolution of AV equipment issues.Collaborate with manufacturers for complex platform-level issues and coordinate with Tier 3 support if necessary.Provide customer training, support meeting services, and develop just-in-time learning materials.Will you fit in?-Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards everyday are not what we are looking for.-You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help.-You have strong verbal and written communication skills and can be the face of our company to our clients.Does experience count?Preferred but not required:- AVIXA CTS-I Certification-Customer Service Experience: A must! As you can see our customers are #1 and we need someone who can take care of them, and treat them as such.-Attitude and Aptitude: Are key! We need someone who is eager to learn and comes to work ready to tackle any situation.What’s in it for you?At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:-A competitive base salary (DOE) Pay Range-Employer matched medical and dental insurance (available after 60 days of employment)-Employer matched 401K up to 3% (at 6 months of employment)-Bonus eligibility that is based off a results oriented incentive plan (at 3 months of employment)-A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon first day of employment-Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.-Cell phone reimbursement plan.-Long and Short Term Disability 100% paid by CTI.CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire