Onsite AV/IT Field Engineer — Tier 3 Support

AVI-SPL; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Training and professional development opportunities

Job summary

AVI-SPL seeks an Onsite Maintenance Engineer in Miami, FL, to provide top-notch support for AV and IT systems at customer sites. This role requires collaboration with various teams to ensure optimal equipment performance and customer satisfaction.

The ideal candidate should have proficiency in technical support, excellent communication skills, and a foundational understanding of AV systems. AVI-SPL offers a dynamic work environment with professional development opportunities and competitive benefits.

Qualifications

• 1–3 years of audiovisual integration experience (preferred baseline).
• 2–3 years of enterprise end-user support experience.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Perform preventative maintenance and corrective repairs.
• Serve as primary point of technical support for complex issues.
• Document all service activities and system configurations.

Skills

Strong communication skills

Proven ability to work independently

Intermediate computer and IT support knowledge

Proficiency in hand and power tools

Foundational understanding of AV signal flow

Desktop/end-user technical support experience

Education

High school diploma or equivalent

Tools

Active Directory

Ticketing systems (ServiceNow, Jira, Zendesk)

Job description

AVI-SPL seeks an Onsite Maintenance Engineer in Miami, FL, to provide top-notch support for AV and IT systems at customer sites. This role requires collaboration with various teams to ensure optimal equipment performance and customer satisfaction.

The ideal candidate should have proficiency in technical support, excellent communication skills, and a foundational understanding of AV systems. AVI-SPL offers a dynamic work environment with professional development opportunities and competitive benefits.