Onsite AV Specialist - Tier 2 Tech & Customer Focus

Comprehensive Technologies International; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Bonuses

Paid time off

Floating holidays

Cell phone stipend

Disability insurance

Job summary

Comprehensive Technologies International (CTI) is seeking a Tier 2 On Site Specialist to support AV systems at client sites. You will provide on-site and remote assistance, troubleshoot incidents, perform firmware updates, and optimize systems to ensure a flawless customer experience.

Ideal candidates have strong customer service skills, can work independently, and are willing to grow with CTI. CTS-I certification is preferred, and experience in AV industry is valued.

Qualifications

• Customer service experience required.
• Ability to provide on-site and remote AV support.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication; client-facing.
• CTS-I certification preferred but not required.

Responsibilities

• Provide on-site and remote support for AV systems.
• Resolve incident tickets through break/fix and repair.
• Coordinate firmware updates, system optimization, and issue resolution.
• Collaborate with manufacturers and Tier 3 for complex problems.
• Provide customer training and develop quick-learning materials.

Skills

Customer service

On-site support

Troubleshooting

Remote support

Communication skills

Job description

Comprehensive Technologies International (CTI) is seeking a Tier 2 On Site Specialist to support AV systems at client sites. You will provide on-site and remote assistance, troubleshoot incidents, perform firmware updates, and optimize systems to ensure a flawless customer experience.

Ideal candidates have strong customer service skills, can work independently, and are willing to grow with CTI. CTS-I certification is preferred, and experience in AV industry is valued.