Onsite AV Support Technician - Customer-Focused Tech Pro

Comprehensive Technologies International; Richmond (VA); Hybrid; USD 52.000 - 86.000; Vollzeit

Benefits dieser Stelle

Base salary (DOE)

Medical and dental insurance

401(k)

Bonus eligibility

PTO + holidays

Cell phone reimbursement

Disability insurance

Zusammenfassung

Comprehensive Technologies International (CTI) seeks an On-Site AV Support Technician to deliver dedicated on-site support for AV and unified communications systems. You will troubleshoot, maintain, and optimize conferencing, IPTV, Barco video walls, and control room tech, coordinating with CTI teams for issue resolution.

You will assist with meetings, events, and preventive maintenance, ensuring reliable performance and excellent customer service for enterprise clients in the Richmond area.

Qualifikationen

• 3+ years of experience supporting audio visual or related technologies.
• Experience troubleshooting conference room AV systems.
• Familiarity with video conferencing platforms and collaboration technologies.
• CTS certification preferred but not required.
• Experience supporting executive meeting spaces, control rooms, or mission-critical AV systems is a plus.

Aufgaben

• Provide dedicated on-site technical support for audio visual and unified communications systems.
• Serve as a first and second-level responder for AV, conferencing, IPTV, Barco video wall, and control room technologies.
• Troubleshoot system issues and coordinate resolution with CTI's Help Desk and Managed Services teams.
• Support and facilitate audio and video conferencing meetings as needed.
• Perform preventative maintenance on supported AV systems and maintain service records.
• Monitor system performance and proactively identify opportunities for improvements and technology updates.
• Assist with system changes, upgrades, additions, and new technology implementations.
• Coordinate with internal teams and client stakeholders regarding service requests, maintenance activities, and project updates.
• Maintain accurate documentation, maintenance schedules, and service reports.
• Assist with the setup, operation, and support of conference rooms, meeting spaces, and special events.
• Support remote troubleshooting efforts and collaborate with CTI technical resources to resolve complex issues.
• Provide outstanding customer service while ensuring technology systems remain operational and reliable.
• Perform other related duties as assigned.

Kenntnisse

Customer service

Problem solving

End-user support

Communication

Ausbildung

CTS Certification

Tools

Video conferencing systems

Control systems

IPTV systems

Barco video wall

Jobbeschreibung

Comprehensive Technologies International (CTI) seeks an On-Site AV Support Technician to deliver dedicated on-site support for AV and unified communications systems. You will troubleshoot, maintain, and optimize conferencing, IPTV, Barco video walls, and control room tech, coordinating with CTI teams for issue resolution.

You will assist with meetings, events, and preventive maintenance, ensuring reliable performance and excellent customer service for enterprise clients in the Richmond area.