Onsite AV Operations Lead - Live Event Expert

AV Concepts; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Professional development

Career growth

Team-focused environment

Job summary

AV Concepts is seeking an experienced, hands-on Operations Manager to lead daily audiovisual operations at the Phoenix Convention Center in Phoenix, Arizona.

Reporting to the General Manager, the role coordinates technical crews, equipment, logistics, and safety, while remaining actively involved in setup, troubleshooting, operation, and strike during events.

The position requires scheduling, staffing, and collaboration with multiple departments to ensure safe, on-time event execution.

Qualifications

• Three or more years of audiovisual, live-event, convention, or technical-production experience.
• Experience leading technical crews and coordinating event operations, labor, equipment, and schedules.
• Strong knowledge of professional audio, video, projection, displays, lighting, signal distribution, temporary power, and meeting-room AV systems.
• Strong troubleshooting, organization, communication, leadership, and customer-service skills.
• Ability to manage multiple events, teams, deadlines, and changing priorities.
• Ability to read event orders, equipment lists, schedules, floor plans, and technical diagrams.
• Proficiency with Google Docs, Google Sheets, PowerPoint, and Outlook.
• Ability to learn and use IntelliEvent Lightning and other AV Concepts systems.
• Ability to satisfy PCC background-screening, security, and access requirements.

Responsibilities

• Manage daily audiovisual operations and review upcoming events, schedules, labor, equipment, and logistical requirements.
• Collaborate with sales to ensure event orders include appropriate equipment, labor, setup time, and technical details.
• Assign technicians to job orders based on event needs, availability, and skill level.
• Coordinate equipment preparation, delivery, load-in, setup, testing, operation, room changes, strike, and return.
• Work closely with the Rigging Manager, PCC departments, AV Concepts Distribution Center, project managers, and technical specialists.
• Identify and resolve staffing, equipment, scheduling, technical, and logistical concerns well in advance.
• Serve as the onsite operational leader during major events, load-ins, room turns, and strikes.
• Conduct crew briefings and clearly communicate event plans, responsibilities, timelines, and safety expectations.
• Provide hands-on technical support and troubleshooting during events.
• Ensure events are executed safely, accurately, professionally, and within the required timeframe.
• Maintain accurate event documentation, including equipment lists, labor schedules, diagrams, technical notes, and show information.
• Ensure event changes are updated in IntelliEvent Lightning and communicated to affected teams.
• Provide daily direction, coaching, training, and accountability to technicians.
• Assist with technician hiring, onboarding, development, and performance feedback.
• Maintain professional communication with clients, event organizers, PCC personnel, and internal teams.
• Monitor equipment condition, inventory, storage, transfers, maintenance, and security.
• Monitor labor hours and help control overtime, transportation, subrental, and equipment-related costs.
• Promote and enforce AV Concepts, PCC, OSHA, and event-specific safety requirements.

Skills

Leadership

Communication

Scheduling

Troubleshooting

Staffing

Customer-service

Tools

IntelliEvent Lightning

Google Docs

Google Sheets

PowerPoint

Outlook

Job description

AV Concepts is seeking an experienced, hands-on Operations Manager to lead daily audiovisual operations at the Phoenix Convention Center in Phoenix, Arizona.

Reporting to the General Manager, the role coordinates technical crews, equipment, logistics, and safety, while remaining actively involved in setup, troubleshooting, operation, and strike during events.

The position requires scheduling, staffing, and collaboration with multiple departments to ensure safe, on-time event execution.