Onsite AV & Control Systems Technician

AVI-SPL; Washington (District of Columbia); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Training and development

Job summary

AVI-SPL seeks an Onsite Maintenance Engineer to provide on-premises support at customer sites, ensuring a world-class customer service experience. You will install, diagnose, repair, and optimize AV systems, work with AMX/Crestron/Extron, and collaborate with the customer, management, and global helpdesk to deliver superior service.

Responsibilities include conference space setup, preventive maintenance, field service for control programs, and timely issue resolution.

Qualifications

• High school diploma or equivalent required.
• Strong troubleshooting skills across AV and networking systems.

Responsibilities

• Set up/breakdown conference spaces to meet event needs.
• Perform preventative maintenance on cables and hardware components.
• Field installation and maintenance of control programs (AMX/Crestron/Firmware).
• Provide field service support for control programs with editing and uploads.
• Deliver timely and quality support including routine maintenance, video/audio support.
• Provide field service support for networked devices.
• Adhere to safety standards at all sites.
• Prepare site documentation and end-user training as needed.
• Set up and troubleshoot AV/presentation systems.
• Travel to multiple job sites; after-hours/weekend work when required.

Skills

Hand and power tools

Independent working

Advanced computer knowledge (WIN/Mac)

Customer service excellence

Problem-solving

Communication

Networking basics

Education

High School Diploma or equivalent

Tools

AMX

Crestron

Extron NAV

Logitech systems

Q-SYS

UC Platforms (Teams, Zoom, Webex)

Tricaster

Job description

AVI-SPL seeks an Onsite Maintenance Engineer to provide on-premises support at customer sites, ensuring a world-class customer service experience. You will install, diagnose, repair, and optimize AV systems, work with AMX/Crestron/Extron, and collaborate with the customer, management, and global helpdesk to deliver superior service.

Responsibilities include conference space setup, preventive maintenance, field service for control programs, and timely issue resolution.