Onsite AV & Collaboration Specialist

Request Technology, LLC; Los Angeles (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

Request Technology, LLC is seeking an AV Collaboration Analyst to provide onsite audiovisual and collaboration technology support for lawyers and staff, ensuring conference room readiness and reliable meeting equipment.

The role focuses on Zoom Rooms and integrated AV systems, including Poly room systems, Cisco touch panels, displays, microphones, cameras, and room controls, with first-line diagnosis and escalation as needed.

Qualifications

• BA/BS degree or equivalent work experience.
• Minimum 2 years of direct technology support in a high-performance culture.
• Experience with Zoom Rooms or similar video conferencing environments.
• Experience with Windows-based PCs and Microsoft Office.
• Experience with Citrix and enterprise imaging/deployment.
• Experience with VoIP telephony solutions.
• AV system knowledge for Poly, Cisco, and room controls.
• CTS or related certifications preferred.

Responsibilities

• Provide onsite conference room and AV support, including setup and testing.
• Perform room readiness checks and live meeting assistance.
• Support Zoom Rooms and Poly/Cisco AV systems.
• Diagnose first-line issues and escalate when needed.
• Assist with events and meetings with advance prep and testing.

Skills

Zoom Rooms

Onsite support

AV troubleshooting

Conference room technology

Customer service

Communication

First line support

Education

BA/BS degree or equivalent work experience

Tools

Poly Room Systems

Cisco Touch Panels

Displays

Microphones

Cameras

VoIP telephony

Citrix

Job description

Request Technology, LLC is seeking an AV Collaboration Analyst to provide onsite audiovisual and collaboration technology support for lawyers and staff, ensuring conference room readiness and reliable meeting equipment.

The role focuses on Zoom Rooms and integrated AV systems, including Poly room systems, Cisco touch panels, displays, microphones, cameras, and room controls, with first-line diagnosis and escalation as needed.