On-Site Collaboration AV Engineer

Insight Global; Chadds Ford Township (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking an IT Collaboration Support Specialist to support multi-vendor environments and large enterprise deployments. The role will be 5 days onsite between Wilmington, DE and Chadds Ford, PA, focusing on maintaining collaboration spaces, troubleshooting, and rapid response during live events.

The candidate will install, configure, and support Teams and room systems, audio DSPs, control systems, and networked audio, collaborating with executives and staff to ensure seamless

Qualifications

• Minimum 3 years of hands-on experience with communications technologies and Tier 2 support.
• Experience with QSC Audio DSP, control systems, and camera systems.
• Strong problem solving and ability to keep client relationships professional.

Responsibilities

• Coordinate installation, configuration, and troubleshooting of new collaboration spaces.
• Maintain collaboration spaces through regular checks and proactive issue resolution.
• Gather requirements, execute tasks, and handle crisis escalation with sound judgment.
• Use problem-solving skills to determine actions under time constraints.
• Assist with after-hours maintenance windows as needed.

Skills

2nd line support

Teams administration

Live event production

Customer service

Crisis escalation

Problem solving

Excellent communication

On-site coordination

Hardware support

Tools

QSC Audio DSP

Control Systems

Camera Systems

Dante networks

Cisco CE

Teams Room

Hardware troubleshooting

Job description

Insight Global is seeking an IT Collaboration Support Specialist to support multi-vendor environments and large enterprise deployments. The role will be 5 days onsite between Wilmington, DE and Chadds Ford, PA, focusing on maintaining collaboration spaces, troubleshooting, and rapid response during live events.

The candidate will install, configure, and support Teams and room systems, audio DSPs, control systems, and networked audio, collaborating with executives and staff to ensure seamless