AV Collaboration Lead – Conference Rooms & Zoom Rooms

Sidley Austin (CA) LLP; Laredo (TX); On-site; USD 77,000 - 95,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits program

Job summary

Sidley Austin LLP is seeking an AV Collaboration Analyst to provide onsite AV, collaboration technology, and Level II user support for conference rooms. The role ensures room readiness and reliable meeting technology, with proactive Zoom Rooms and integrated AV system support for lawyers and staff.

The candidate will test spaces, provide live meeting assistance, and escalate complex issues to AV resources or vendors while working with IT teams and third-party vendors.

Qualifications

• Experience with Zoom Rooms or similar video conferencing environments.
• Experience supporting enterprise conference rooms and collaboration technologies.
• Experience with Windows-based computers, Microsoft Office, and remote access like Citrix.
• Experience supporting VoIP telephony solutions.

Responsibilities

• Provide onsite conference room and AV support, including proactive room readiness checks and live meeting assistance.
• Review scheduled meetings to anticipate AV requirements and prepare rooms in advance.
• Support Zoom Rooms and installed AV technologies (Poly, Cisco panels, displays, microphones, cameras).
• Diagnose first-line AV issues, perform corrective actions, and escalate as needed.
• Document incidents and coordinate escalation with vendors and IT teams.

Skills

Customer service

AV troubleshooting

Meeting coordination

Technical judgment

Independent work

Education

BA/BS degree or equivalent

Tools

Zoom Rooms

Poly room systems

Cisco touch panels

Room displays

Job description

Sidley Austin LLP is seeking an AV Collaboration Analyst to provide onsite AV, collaboration technology, and Level II user support for conference rooms. The role ensures room readiness and reliable meeting technology, with proactive Zoom Rooms and integrated AV system support for lawyers and staff.

The candidate will test spaces, provide live meeting assistance, and escalate complex issues to AV resources or vendors while working with IT teams and third-party vendors.