Onsite Automotive Customer Success & Case Manager

Percepta LLC; Melbourne (FL); Hybrid; USD 15,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Vacation & sick time

Paid holidays

Tuition reimbursement

Training & development

Employee assistance program

Perci Perks

Job summary

Percepta LLC in Melbourne, FL is seeking a Customer Service Case Manager to join onsite. You’ll manage customer cases from start to finish, deliver personalized support, and build lasting relationships with buyers for automotive products and services.

The role emphasizes active listening, resource coordination, and timely resolutions, with opportunities to contribute to marketing and events while upholding Percepta's award-winning, people-first culture.

Qualifications

• Minimum high school diploma; an associate's or bachelor's degree is preferred.
• 2+ years in customer service, call center, hospitality, PR, or sales.
• Experience in luxury fields or automotive industry is a plus.
• Strong communication skills (verbal and written) in English.
• Typing speed of at least 30 words per minute.

Responsibilities

• Deliver exceptional customer experiences and guide customers through pre-purchase information and services.
• Handle inbound calls, emails, and chats professionally and with empathy.
• Identify customer needs and resolve inquiries using available resources and SMEs.
• Document interactions and maintain organized case records with clear follow-ups.
• Support marketing, sales, and events initiatives while meeting team goals.

Skills

Customer service

Call center

Hospitality

English proficiency

Typing 30 wpm

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Percepta LLC in Melbourne, FL is seeking a Customer Service Case Manager to join onsite. You’ll manage customer cases from start to finish, deliver personalized support, and build lasting relationships with buyers for automotive products and services.

The role emphasizes active listening, resource coordination, and timely resolutions, with opportunities to contribute to marketing and events while upholding Percepta's award-winning, people-first culture.