Onsite Automotive Customer Advocate – Melbourne, FL

Percepta; Melbourne (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Paid Vacation/Sick Time

Tuition Reimbursement

Employee Assistance Program (EAP)

Employee Discount Program

Rewards & Recognition Program

Job summary

Percepta in Melbourne, FL is hiring a Customer Service Representative to deliver exceptional service in an onsite role. You will be the trusted voice for customers and dealership partners, resolving questions and guiding conversations to the right solutions.

Current hours are 8:00 AM–11:00 PM Monday–Friday, with Saturday coverage; starting pay is $15 per hour. We offer benefits including health/dental/vision/Life Insurance, 401(k), Paid Holidays, Tuition Reimbursement, EAP, and an employee

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service and/or sales experience.
• Strong written and verbal communication across all levels of the organization.
• Excellent interpersonal and relationship-building skills.
• Good organizational, time-management, planning, problem-solving, and multi-tasking abilities.
• Ability to work with minimal supervision and remain professional.

Responsibilities

• Deliver exceptional customer service by responding to inquiries and resolving concerns.
• Build positive relationships with customers and dealership partners through professional communication.
• Use CRM systems to research issues, document interactions, and manage cases.
• Make outbound calls to gather information, provide updates, and communicate resolutions.
• Listen actively, ask questions, and guide conversations to identify customer needs.

Skills

Customer service experience

Communication skills

Interpersonal skills

Organizational & multitasking

Professional demeanor

CRM knowledge

Education

High School Diploma or GED

Tools

FMC360 or Customer Contact systems

Job description

Percepta in Melbourne, FL is hiring a Customer Service Representative to deliver exceptional service in an onsite role. You will be the trusted voice for customers and dealership partners, resolving questions and guiding conversations to the right solutions.

Current hours are 8:00 AM–11:00 PM Monday–Friday, with Saturday coverage; starting pay is $15 per hour. We offer benefits including health/dental/vision/Life Insurance, 401(k), Paid Holidays, Tuition Reimbursement, EAP, and an employee