Ecommerce Parts Sales Consultant (Onsite)

Percepta LLC; Melbourne (FL); On-site; USD 30,000 - 32,400; Full time

Benefits offered by this job

FSA / HSA

401(k)

Vacation and holidays

Tuition reimbursement

Employee discount

Employee assistance program

Percepta College training

Job summary

Percepta LLC in Melbourne, FL, is seeking a Customer Service Parts Consultant to deliver professional sales experiences via call and online channels. The role emphasizes assisting customers with pre- and post-purchase support, navigating information, and driving purchases through assumptive sales techniques.

The position requires a high school diploma with preferred automotive knowledge; on-site hours ensure consistent customer interaction and collaboration with team leads and SMEs to resolve

Qualifications

• High school diploma required.
• Some college or vocational training preferred.
• Strong problem-solving, troubleshooting experience.
• Automotive background preferred.

Responsibilities

• Receive inbound phone calls and emails through the Ecommerce Portal.
• Effectively utilize multiple systems in providing prompt, courteous, and accurate information.
• Resolve complex interactions using the appropriate escalation process.
• Follow up with the customer when needed utilizing phone and/or email.
• Participate in daily information exchanges to remain knowledgeable of process and procedures.
• Assist in formulating problem-solving techniques for newly discovered issues.

Skills

Problem solving

Customer service

Sales oriented

Automotive knowledge

Education

High School Diploma

Job description

Percepta LLC in Melbourne, FL, is seeking a Customer Service Parts Consultant to deliver professional sales experiences via call and online channels. The role emphasizes assisting customers with pre- and post-purchase support, navigating information, and driving purchases through assumptive sales techniques.

The position requires a high school diploma with preferred automotive knowledge; on-site hours ensure consistent customer interaction and collaboration with team leads and SMEs to resolve