Onsite Apartment Community Manager: Resident Experience Lead

RPM Living; Summerville (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with match

Employee assistance & wellness

Professional development

Paid time off

DEIB and ERG

Job summary

RPM Living is hiring a Community Manager to oversee all operations at one apartment community. The role requires strong resident relations, leadership, and effective communication to lead staff, manage budgets, and ensure high occupancy and service standards.

You will coordinate onboarding, training, and performance reviews, while collaborating with maintenance and HR to drive results and maintain excellent resident experiences.

Qualifications

• Bachelor's degree or 1-2 years of relevant experience.
• 3+ years of related multi-family property management experience.
• Strong leadership and management skills.
• Team player, professional, and effective communication skills.
• Proficient in Microsoft Office Suite and property management software.

Responsibilities

• Leads property staff, interviewing candidates and overseeing onboarding and training.
• Drive team to achieve performance indicators and manage disciplinary actions with HR.
• Conduct ongoing training for office staff on leasing paperwork and safety.
• Motivate associates through recognition programs and team-building activities.
• Assist in budget preparation and ensure adherence to budgets.
• Complete month-end and year-end financial reporting and variance analysis.
• Promote resident satisfaction and retention by handling complaints promptly.
• Collaborate with maintenance to address service requests promptly.
• Provide excellent customer service while maintaining high resident service standards.
• Analyze market trends and work with marketing on leasing strategies to meet occupancy goals.
• Follow eviction procedures and assist with court representations as needed.
• Manage client/owner relationships with updates and tours as required.

Skills

Leadership

Team player

Communication skills

Microsoft Office

Property management software

3+ years property management

Education

Bachelor's degree or 1-2 years experience

Tools

Microsoft Office Suite

Property management software

Job description

RPM Living is hiring a Community Manager to oversee all operations at one apartment community. The role requires strong resident relations, leadership, and effective communication to lead staff, manage budgets, and ensure high occupancy and service standards.

You will coordinate onboarding, training, and performance reviews, while collaborating with maintenance and HR to drive results and maintain excellent resident experiences.