Onsite AI Solutions Engineer for Public Safety

SHPE Houston; Port Saint Lucie, Northern (FL, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Discretionary PTO

Parental leave

Medical/dental/vision

Job summary

Axon is seeking an experienced, customer-facing technologist to own end-to-end outcomes in a strategic public-safety account. You’ll build, deploy, and optimize AI-powered workflows on site, coordinating across Product, Engineering, Support and Sales to deliver mission-critical solutions.

You’ll lead field collaborations, define success metrics, and drive adoption of Axon’s platform in the agency environment, with a strong emphasis on CJIS compliance and operational transformation.

Qualifications

• Experience in customer-facing technical roles or program management within complex deployment environments (typically 8+ years).
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical settings.
• Proven builder: shipped automations, agents, workflows, or AI-enabled tools in customer environments.

Responsibilities

• Own end-to-end outcomes for a strategic account, onsite, across deployment, adoption, and ongoing success.
• Design, build, and ship AI-powered workflows using Axon platform components in the agency environment.
• Coordinate with Product, Engineering, Support and Sales to ensure adoption and impact.
• Define success metrics, baselines, and drive field engagement to improve mission outcomes.

Skills

customer-facing roles

program management

operational transformation

complex deployments

Tools

DEMS

Fusus

AI Era

Records

Job description

Axon is seeking an experienced, customer-facing technologist to own end-to-end outcomes in a strategic public-safety account. You’ll build, deploy, and optimize AI-powered workflows on site, coordinating across Product, Engineering, Support and Sales to deliver mission-critical solutions.

You’ll lead field collaborations, define success metrics, and drive adoption of Axon’s platform in the agency environment, with a strong emphasis on CJIS compliance and operational transformation.