Onsite Account Manager - Client Growth & Service Leader

CCSLA CCS Facility Services - Los Angeles, Inc.; United States; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health and wellness programs

Opportunities for professional growth

Dynamic and collaborative work culture

Job summary

CCSLA CCS Facility Services - Los Angeles, Inc. is seeking an Account Manager to deliver customer service excellence and drive business growth.

You will regularly visit client sites, uphold service quality, and strengthen relationships with current customers to ensure loyalty and satisfaction. You will lead by example, promoting our culture and values, coordinating with field staff, and maintaining clear communication channels with clients and employees.

Qualifications

• Excellent communication and interpersonal skills to engage with clients and employees.
• Strong problem-solving abilities to address issues promptly and proactively.
• A passion for delivering exceptional customer service.
• Proficiency in Word and Excel for documentation and reporting.
• Ability to multitask effectively in a fast-paced environment.
• Bilingual Spanish preferred to support a diverse client base.

Responsibilities

• Regularly visit customer sites to meet with clients, inspect service quality, and address concerns promptly.
• Most of your time will be spent at customer locations.
• Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
• Promote company culture and values among field employees, guiding service delivery.
• Establish and maintain effective communication with clients and employees, ensuring transparency.
• Coach, guide, and develop field personnel to enhance skills and performance.

Skills

Communication

Problem solving

Customer service

Multitasking

Spanish bilingual

Tools

Microsoft Word

Microsoft Excel

Job description

CCSLA CCS Facility Services - Los Angeles, Inc. is seeking an Account Manager to deliver customer service excellence and drive business growth.

You will regularly visit client sites, uphold service quality, and strengthen relationships with current customers to ensure loyalty and satisfaction. You will lead by example, promoting our culture and values, coordinating with field staff, and maintaining clear communication channels with clients and employees.