Customer Lifecycle Account Manager

Cansel Group of companies; Anaheim (CA); Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical and dental benefit options

Employer-sponsored life and disability

Paid vacation, sick leave, and company

Professional development resources

Job summary

CSDS is seeking a Customer Lifecycle Account Manager in Anaheim, CA to manage and grow relationships with existing customers through their asset lifecycle. You will handle renewals, upsell opportunities, and adoption of CSDS software and services, while coordinating with Sales, Technical, and Operations teams.

You will build a deep understanding of customer business needs, manage a portfolio of accounts, and drive recurring revenue from subscriptions and maintenance plans.

Qualifications

• Previous experience in sales, account management, customer success, or a related customer-facing role.
• Strong customer relationship and account management skills.
• A genuine interest in understanding customers' businesses, challenges, and technology needs.

Responsibilities

• Manage a portfolio of existing CSDS customers and build strong relationships through proactive, regular engagement.
• Renew subscriptions, software, service, and maintenance plans while achieving revenue targets.
• Develop understanding of each customer's business, workflows, and technology needs.
• Help customers maximize value and adoption of CSDS solutions.
• Identify upsell, cross-sell, and account expansion opportunities.
• Coordinate renewal strategies with internal teams and resources.
• Maintain accurate customer and renewal information in the CRM.

Skills

Account management

Sales experience

Customer success

CRM systems

Communication skills

Proactive outreach

MS Office

Tools

Salesforce

Job description

CSDS is seeking a Customer Lifecycle Account Manager in Anaheim, CA to manage and grow relationships with existing customers through their asset lifecycle. You will handle renewals, upsell opportunities, and adoption of CSDS software and services, while coordinating with Sales, Technical, and Operations teams.

You will build a deep understanding of customer business needs, manage a portfolio of accounts, and drive recurring revenue from subscriptions and maintenance plans.