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CCS Facility Services is a leading provider of commercial facility services dedicated to delivering exceptional service to our clients. We are currently seeking a dynamic and proactive Account Manager to join our team.
Position Overview
As an Account Manager, you will play a crucial role in ensuring the delivery of high‑quality services to our existing customer base. This management position requires a blend of customer service excellence, leadership, and effective communication skills.
Responsibilities
- Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
- Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
- Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
- Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
- Coach, guide, and develop field personnel to enhance their skills and performance.
Job Setting
The majority of your time will be spent at customer locations, with some time allocated to office‑based tasks at the branch office.
Qualifications
- Excellent communication and interpersonal skills to effectively engage with clients and employees.
- Strong problem‑solving abilities to address issues promptly and proactively.
- Proficiency in computer skills, particularly in Word and Excel.
- Ability to multitask effectively in a fast‑paced environment.
- Bilingual proficiency in Spanish is preferred.
Compensation and Benefits
- Health insurance coverage
- Company‑provided vehicle for business travel
- Paid Time Off (PTO)
- Expense reimbursement for work‑related costs
- 401(k) retirement savings plan
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Customer Service and Project Management
- Industries: Facilities Services, Hospitality, Hotels and Motels
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