Onsite Account Manager -Bilingual (Spanish)

Integrity Staffing Solutions; Bethel (Berks County); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Integrity Staffing Solutions in Bethel is seeking an Account Manager to own client relations, recruiting, and operations for 24/7 client sites. You will lead a team of client-facing managers and hourly staff, providing growth plans and evaluating staff with HR support.

Fluency in Spanish and English is required, along with experience managing 100+ staff and travel up to 25%. You will drive KPI reporting, close collaboration with cross-functional teams, and ensure high service levels for our

Formación

• Minimum of 4+ years in leadership with P&L responsibilities in warehouse/e‑commerce/manufacturing environments.
• Experience managing an hourly workforce and leading client-facing teams.
• Fluent in Spanish and English (reading/writing/speaking) is required.
• Strong time management and ability to drive KPIs and action plans.

Responsabilidades

• Hire, train, and motivate a team of client-facing managers and hourly staff across multiple locations.
• Provide ongoing development plans, conduct evaluations with HR, and address disciplinary actions when needed.
• Track performance using KPI reports and develop improvement plans.
• Drive community engagement and standard work across all sites; communicate trends to clients.

Conocimientos

Bilingual Spanish/English

Leadership experience

Time management

Data-driven

Customer focus

Herramientas

Bullhorn

Microsoft Office

Descripción del empleo

As an Account Manager, you will have direct ownership and control of all client relations, recruiting and operations functions for client sites that operate in a 24/7 model. You’ll manage the local relationship with our distribution center client and internal staffing teams. You’ll foster close relationships with centralized business support units . To be successful in this role you’ll need to be data driven with strong customer focus and experience with workforce teams of 100+. This role requires fluency in Spanish & English (reading/writing/speaking).

What You’ll Do

Hire, train, manage, and motivate a team of client-facing managers and hourly staff supporting client needs for both recruiting and client onsite roles in multiple locations. Provide ongoing feedback and development plans for staff to support their success. Partner with HR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination. Track and maintain the performance and effectiveness of your sites via established KPI’s and daily, weekly and monthly reports. Identify areas of opportunity for continuous improvement to established KPI’s. Drive continual community engagement activity for client sites; measure and report on results. Drive consistency in standard work across all locations and job functions. Create, review, and provide critical analysis of recruiting activity for the market, devise action plans for continuous improvement. Ownership of recruiting, onsite, candidate, and associate programs and initiatives. Monitor, report and conduct business reviews with clients to improve performance, identify areas to be stronger partners, and enhance our overall partnership. Leverage cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client. Obey all the safety and workplace policies of our client while on their premises.

What You’ll Need

Minimum of 4-years of progressive experience in leadership roles with P & L responsibilities, in a warehouse, e-commerce, manufacturing environment with client facing responsibilities of 100+ Fluent in Spanish/English (reading/writing/speaking). Experience managing an hourly workforce. Experience with Bullhorn strongly preferred. Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. Strong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process and lead standard work. Advanced Microsoft Office skills. Travel may be 25% + based upon business needs. Adhere to all client and ISS business ethics codes. Physical Demands: At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything from driving commercial machinery, directing facility parking, working in facili