Account Manager

Accelera; Fairfield (OH); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Accelera is seeking an Account Manager to bridge our staff and clients, overseeing client accounts, staff placement, orientation, and payroll/timekeeping accuracy. You will support branch functions and maintain strong client relations, with emphasis on confidentiality and professional service.

The role requires bilingual Spanish/English communication, solid organization, and the ability to manage multiple priorities while coordinating with recruiting and operations teams.

Qualifikationen

• Bilingual Spanish/English required.
• Clear and effective verbal and written communication.
• Ability to build rapport and deliver exceptional service.
• Intermediate data entry, email, and Google Docs skills.
• Strong organization and meticulous attention to detail.
• Capacity to manage multiple priorities in a high-energy environment.

Aufgaben

• Serve as main liaison for client inquiries and staff.
• Cultivate professional relationships with clients and staff.
• Coordinate scheduling, staffing needs, and issue resolution.
• Oversee end-to-end staff orientation and job placement.
• Verify payroll data and timekeeping accuracy.
• Monitor staff performance and attendance for client compliance.
• Address client and employee feedback promptly and professionally.
• Conduct on-site visits to client facilities to strengthen relationships.
• Support branch operations with administrative tasks and data reporting.
• Provide training to incoming staff in Front Desk or Account Management roles.

Kenntnisse

Bilingual Spanish/English

Verbal and written communication

Rapport-building

Data entry

Google Docs

Organization & attention to detail

Multi-tasking

Tools

Google Docs

Excel

Jobbeschreibung

Acting as the central link between our staff and our clients, the Account Manager is vital for fostering productive partnerships and ensuring seamless daily operations. Your mandate includes overseeing client accounts, facilitating the placement and orientation of personnel, verifying payroll and timekeeping accuracy, and providing essential support to our branch functions.

Core Responsibilities

• Act as the main liaison for all inquiries from our clients and staff members.
• Cultivate and sustain robust, professional connections with our client base.
• Facilitate clear dialogue regarding scheduling, staffing requirements, and any arising issues.
• Manage the end-to-end process for employee orientation and job placement.
• Help ensure the integrity of payroll data and time-tracking records for all staff.
• Oversee staff performance and attendance to help maintain high standards of client compliance.
• Resolve any feedback or issues from clients and employees in a timely, professional manner.
• Conduct site visits to client facilities to provide on-site support and strengthen business ties.
• Support general branch efficiency through administrative tasks, data management, and service excellence.
• Utilize digital tools like Google Docs and Excel to maintain accurate records and generate reports.
• Provide guidance and training to incoming staff in Front Desk or Account Management roles.
• Help new team members grasp internal policies and our commitment to service quality.
• Participate in internal meetings and support the coordination of branch events.
• Collaborate with the operations and recruiting departments to fulfill staffing objectives.
• Uphold strict confidentiality and professional standards when managing sensitive data.

Qualifications and Requirements

• Bilingual proficiency in Spanish and English is mandatory.
• Demonstrate clear and effective verbal and written communication.
• Showcase a talent for building rapport and delivering exceptional service.
• Possess intermediate technical skills, specifically with data entry, email, and Google Docs.
• Maintain high levels of organization and meticulous attention to detail.
• Demonstrate the ability to manage multiple priorities in a high-energy setting.
• Maintain access to dependable transportation for local travel to client sites.
• Exhibit a reliable, professional, and collaborative mindset.
• Handle confidential information with the necessary discretion and care.

Preferred Experience

• At least one year of background in the staffing or recruiting industry.
• Minimum of one year of experience in managing customer relationships.
• At least one year of professional experience utilizing communication and service skills.
• Background in workforce coordination, account management, or recruiting is a significant asset.
• Prior experience in client-facing roles or employee relations is beneficial.