Onsite Account Manager -Bilingual (Spanish)

Integrity Staffing Solutions; Moreland (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Integrity Staffing Solutions is seeking an Account Manager to own client relations, recruiting and onsite operations for a 24/7 client model at our Georgia location. You will manage client partnerships, lead a staff of 100+ and ensure KPI-driven performance across multiple sites.

Fluency in Spanish and English is required for success in this role. You will hire, train, and motivate client-facing managers and hourly staff, drive process improvements, and report results to the client, with travel

Qualifications

• Leadership with P&L responsibilities in warehouse/e‑commerce/manufacturing settings.
• Experience managing an hourly workforce in client-facing roles.
• Exceptional time management with multiple projects and deadlines.
• Process-focused with ability to implement standard work and controls.
• Willingness to travel 25%+ as needed.

Responsibilities

• Hire, train, and manage a team of client-facing managers and hourly staff across locations.
• Provide development plans for staff; partner with HR for evaluations and disciplinary actions as needed.
• Track KPI performance and generate daily, weekly, and monthly reports; identify opportunities for improvement.
• Drive community engagement at client sites and measure results.
• Standardize work across locations and job functions.
• Analyze recruiting activity and devise continuous improvement plans.
• Own recruiting, onsite, candidate, and associate programs.
• Conduct business reviews with clients to strengthen partnership.
• Leverage cross-functional data to communicate trends and results to the client.
• Adhere to client safety and workplace policies.

Skills

Leadership with P&L

Hourly workforce management

Time management

Process improvement

Travel coordination

Tools

Bullhorn

Microsoft Office

Job description

As an Account Manager, you will have direct ownership and control of all client relations, recruiting and operations functions for client sites that operate in a 24/7 model.

You’ll manage the local relationship with our distribution center client and internal staffing teams. You’ll foster close relationships with centralized business support units. To be successful in this role you’ll need to be data driven with strong customer focus and experience with workforce teams of 100+.

This role requires fluency in Spanish & English (reading/writing/speaking).

This role is onsite at our client location and cannot work remotely.

What You'll Do

• Hire, train, manage, and motivate a team of client-facing managers and hourly staff supporting client needs for both recruiting and client onsite roles in multiple locations.
• Provide ongoing feedback and development plans for staff to support their success. Partner with HR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination
• Track and maintain the performance and effectiveness of your sites via established KPI’s and daily, weekly and monthly reports. Identify areas of opportunity for continuous improvement to established KPI’s.
• Drive continual community engagement activity for client sites; measure and report on results.
• Drive consistency in standard work across all locations and job functions
• Create, review, and provide critical analysis of recruiting activity for the market, devise action plans for continuous improvement.
• Ownership of recruiting, onsite, candidate, and associate programs and initiatives
• Monitor, report and conduct business reviews with clients to improve performance, identify areas to be stronger partners, and enhance our overall partnership.
• Leverage cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client
• Obey all the safety and workplace policies of our client while on their premises.

What You'll Need

• Minimum of 4-years of progressive experience in leadership roles with P & L responsibilities, in a warehouse, e-commerce, manufacturing environment with client facing responsibilities of 100+
• Experience managing an hourly workforce
• Experience with Bullhorn strongly preferred
• Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Strong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process and lead standard work.
• Advanced Microsoft Office skills
• Travel may be 25% + based upon business needs
• Adhere to all client and ISS business ethics codes

Physical Demands: At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything from driving commercial machinery, directing facility parking, working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.