Onsite 24/7 Mission-Critical Help Desk Specialist

ZP Group; Centennial (CO); On-site; USD 85,962,000 - 126,078,000; Full time

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support defense communications and secure operational networks. This onsite role is based in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities include providing Tier 1/2 support for hardware, software, networking, and connectivity; managing incidents via phone, ticketing, and monitoring systems;

Qualifications

• 2+ years of experience providing Tier 1/Tier 2 technical support.
• Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
• Bachelor's degree required.
• Active Secret Clearance required and ability to work 24/7 shifts.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
• Manage and prioritize incidents through phone, ticketing, and monitoring systems with timely resolution.
• Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
• Document troubleshooting and corrective actions and escalate complex issues to appropriate technical teams.

Skills

Tier 1/2 support

Windows troubleshooting

Networking knowledge

Customer service

Education

Bachelor's degree

Tools

Ticketing systems

Enterprise applications

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support defense communications and secure operational networks. This onsite role is based in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities include providing Tier 1/2 support for hardware, software, networking, and connectivity; managing incidents via phone, ticketing, and monitoring systems;