Help Desk Analyst II - Mission-Critical On-Site Support

Zachary Piper Solutions; Centennial (CO); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Sick leave

Holidays

Job summary

Zachary Piper Solutions in Centennial, Colorado is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems. This on-site role involves troubleshooting across networks, applications, and system configurations, and partnering with engineers and end users to ensure continuous operations.

You will act as the escalation point for high-priority incidents and support shift readiness.

Qualifications

• 3–5 years of help desk or technical support experience
• Experience troubleshooting Windows environments and enterprise applications
• Experience supporting secure government or highly regulated IT environments
• Eligibility to obtain a Common Access Card
• Active secret clearance

Responsibilities

• Resolve incidents not remedied by tier 1 support
• Conduct advanced troubleshooting across networks, applications and system configurations
• Diagnose, resolve and document connectivity and operational issues
• Monitor system health and performance to identify issues
• Collaborate with engineers and stakeholders to implement corrective actions

Skills

Advanced troubleshooting

Incident management

Root-cause analysis

Windows environments

Operational readiness

Education

Bachelor's in IT / Engineering / related discipline

Job description

Zachary Piper Solutions in Centennial, Colorado is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems. This on-site role involves troubleshooting across networks, applications, and system configurations, and partnering with engineers and end users to ensure continuous operations.

You will act as the escalation point for high-priority incidents and support shift readiness.