On-Site Help Desk Specialist (Tier 1–2) - 24/7 Ops

Piper Companies; Centennial (CO); On-site; USD 41,328,000 - 60,614,000; Full time

Benefits offered by this job

Full benefits package

PTO & holidays

Medical, dental, vision

401(k)

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The role provides Tier 1 and Tier 2 support for deployed systems across CUI and Secret environments, enabling 24/7 operation and real-time troubleshooting for national defense missions.

Ideal candidates will have 2–8 years in enterprise support, strong Windows/network skills, and the ability to communicate complex issues clearly.

Qualifications

• 2-8 years of experience in enterprise help desk, NOC, systems administration, or tech support environments.
• Experience providing Tier 1 and/or Tier 2 support for Windows-based systems, applications, and network infrastructure.
• Ability to diagnose and troubleshoot software, hardware, OS, connectivity, and application issues.
• Experience with ticket tracking systems, incident management processes, and operational support workflows.
• Familiarity with TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Ability to communicate technical issues clearly to end users and senior technical personnel.
• Experience supporting secure government, defense, or mission-critical environments preferred.
• Bachelor's degree or higher in IT-related field; CAC and clearance requirements noted." ,

Responsibilities

• Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 environment.
• Monitor and respond to support requests using ticketing and monitoring tools; prioritize incidents and ensure timely resolution.
• Troubleshoot network and communications issues including Link 16, JREAP-C, SIPR connectivity, and deployment failures.
• Support mission operations by maintaining SIL capabilities and assisting with mission initialization activities.
• Escalate advanced issues to SMEs and document solutions to improve support processes.

Skills

Tier 1/2 support

Windows-based support

Networking concepts

Analytical troubleshooting

Customer service

Education

Bachelor's degree in IT/CS/Cybersecurity/Engineering

Tools

Ticketing systems

Monitoring tools

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The role provides Tier 1 and Tier 2 support for deployed systems across CUI and Secret environments, enabling 24/7 operation and real-time troubleshooting for national defense missions.

Ideal candidates will have 2–8 years in enterprise support, strong Windows/network skills, and the ability to communicate complex issues clearly.