On-Site Help Desk Tier I-II - 24/7 Defense Ops

ZP Group

Centennial (CO)

On-site

USD 41,000 - 61,000

Full time

7 days ago

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Benefits offered by this job

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Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical communications in a 24/7 on-site Denver environment. You will provide Tier 1/2 support for deployed systems, addressing hardware, software, and connectivity issues in Secret-level environments.

Responsibilities include monitoring requests, troubleshooting complex network problems, and maintaining critical SIL capabilities for nationwide defense missions. Requires DoD experience and active clearance.

Qualifications

Experience providing Tier 1/2 support for Windows-based systems, apps, and networks.
Clear communication of technical issues to users and tech teams.
Experience with incident management, ticketing workflows, and monitoring tools.
Active Secret Clearance or ability to obtain Secret clearance is required.

Responsibilities

Provide Tier 1/2 support for mission-critical comms systems in a 24/7 environment.
Monitor, triage, and resolve user-reported hardware, software, and connectivity issues.
Troubleshoot network and comms issues including Link 16, JREAP-C, SIPR connectivity.
Maintain SIL capabilities and assist with mission init activities.
Escalate advanced issues and document solutions for root-cause analysis.