Mission-Critical Help Desk Specialist — 24/7 Onsite

Piper Companies

Centennial (CO)

On-site

USD 41,000 - 61,000

Full time

3 days ago

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Benefits offered by this job

PTO

Medical benefits

401(k)

Job summary

Zachary Piper Solutions seeks a Help Desk Specialist to support defense communications and secure networks onsite in Centennial, CO. The role provides Tier 1 and Tier 2 support in a 24/7 operations environment to maintain system availability and mission readiness.

Responsibilities include incident management, troubleshooting across Windows, network, and security domains, and collaboration with technical teams. Requires a 2+ year track record and active Secret clearance.

Qualifications

2+ years of experience providing Tier 1/Tier 2 technical support.
Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
Strong troubleshooting, communication, documentation, and customer service skills.

Responsibilities

Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution.
Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
Document troubleshooting and corrective actions and escalated complex issues to appropriate technical teams.
Support mission operations and SIL activities as needed.