On-Site 24/7 Help Desk Specialist – Defense Communications

ZP Group; Centennial (CO); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

401(k)

Tuition Assistance

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 support for deployed communication systems, ensuring continuous 24/7 operational support for users operating within CUI and Secret-level environments.

Responsibilities include monitoring support queues, troubleshooting hardware, software, and connectivity, and coordinating with SMEs.

Qualifications

• 2-8 years of experience supporting enterprise help desk, NOC, systems administration, or technical support environments
• Experience providing Tier 1 and/or Tier 2 technical support for Windows-based systems, applications, and network infrastructure
• Active Secret Clearance or ability to obtain and maintain a Secret Clearance
• Bachelor's degree as listed in qualifications
• DoD 8570-compliant certification preferred

Responsibilities

• Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 operating environment, resolving hardware, software, application, and connectivity issues
• Monitor and respond to support requests through multiple channels, using ticketing and monitoring tools to prioritize incidents and ensure timely resolution
• Troubleshoot complex network and communications issues including Link 16, JREAP-C, SIPR connectivity, deployment failures, and mission system performance
• Support mission operations by maintaining SIL capabilities, assisting with mission initialization activities, and ensuring operational system availability
• Escalate advanced issues to SMEs, document solutions, and improve support processes through analysis and reporting

Skills

Tier 1/2 Support

Windows-based Systems

TCP/IP/DNS/VPNs

SIL knowledge

Customer Service

Troubleshooting

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field

Tools

Ticketing System Software

Monitoring Tools

SIL Lab Software

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 support for deployed communication systems, ensuring continuous 24/7 operational support for users operating within CUI and Secret-level environments.

Responsibilities include monitoring support queues, troubleshooting hardware, software, and connectivity, and coordinating with SMEs.