On-Site Help Desk Specialist (Tier 1–2) 24/7

ZP Group

Centennial (CO)

On-site

USD 41,000 - 61,000

Full time

14 days+

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Benefits offered by this job

PTO

Holidays

Medical

Dental

Vision

401(k)

Tuition Assistance

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The role provides Tier 1 and Tier 2 support for deployed systems, ensuring 24/8 operations for users in CUI and Secret environments.

Responsibilities include handling incidents via a ticketing system, troubleshooting network and application issues (Link 16, JREAP-C, SIPR), and maintaining SIL capabilities to ensure system availability for national defense

Qualifications

2-8 years of experience in help desk or NOC environments.
Experience providing Tier 1/2 support for Windows-based systems.
Ability to diagnose and troubleshoot software, hardware, OS, connectivity, and applications.
Familiarity with incident management workflows and ticketing systems.
Strong networking knowledge including TCP/IP, DNS, VPNs, routing, and switching.
Active Secret Clearance or ability to obtain/maintain Secret Clearance.

Responsibilities

Provide Tier 1 and Tier 2 technical support for mission-critical systems in a 24/7 environment.
Monitor, triage, and resolve incidents via ticketing systems; track trends and ensure timely resolution.
Troubleshoot network and communications issues (Link 16, JREAP-C, SIPR) and ensure system availability.
Support SIL capabilities and assist with mission initialization activities.
Escalate complex issues and document solutions for process improvement.