Online Student Success Recruiter

Boise State University; Boise (ID); Remote; USD 46,000 - 57,000; Full time

Benefits offered by this job

Tuition fee waiver

Paid holidays

Retirement contributions

Medical and dental insurance

Job summary

Boise State University seeks a Student Success Coach who will actively recruit prospective online students. The role may be performed remotely from an approved location and requires residence in listed eligible states.

You will support admissions, financial aid, and online options while handling inquiries via Zoom, chat, and email. Strong customer service, collaboration with program partners, and experience with CRM systems are essential.

Qualifications

• Bachelor’s Degree and 2 years of experience or equivalent.
• Strong customer service and communication skills.
• Ability to adapt to changing priorities.
• Experience with online learning environments.
• Experience with SIS or CRM software like PeopleSoft or Slate.

Responsibilities

• Recruit prospective online students via relationship-building sales process.
• Help students identify obstacles and discuss solutions to boost persistence.
• Manage all inbound online student communications via email, text, phone, and chat.
• Guide students through admissions, financial aid, online options, and policies.
• Use CRM daily to nurture leads and document activity.
• Make data-driven adjustments to recruitment strategies.
• Improve service through updated processes and content.
• Collaborate with program partners and present recruitment updates.
• Develop recruitment pipelines with stakeholders.
• Deliver pre-recorded or live recruitment presentations.

Skills

Adapt to changing priorities

Customer service

Communication with stakeholders

Judgment under policy

Online learning environments

Organizational skills

Confidentiality

Detail-oriented

Written communication

Team collaboration

Education

Bachelor’s Degree

Tools

CRM software (PeopleSoft/Slate)

Zoom

Job description

Boise State University seeks a Student Success Coach who will actively recruit prospective online students. The role may be performed remotely from an approved location and requires residence in listed eligible states.

You will support admissions, financial aid, and online options while handling inquiries via Zoom, chat, and email. Strong customer service, collaboration with program partners, and experience with CRM systems are essential.