Online Student Success Coach – Retention Advocate

Louisiana State University; Baton Rouge (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Louisiana State University is seeking a Student Success Coach (1, 2, or 3) for LSU Online to serve as the primary liaison for online learners, coordinating admissions, enrollment, and graduation processes. The role emphasizes world-class customer service, data-driven support, and collaboration with program managers, Admissions, and Financial Aid.

Coaches at different tiers meet daily KPIs, address complex learner issues, and contribute to the retention strategy to ensure successful learner

Qualifications

• Bachelors degree required for entry
• Experience levels vary by tier (0-1 year for Coach 1, 1 year for Coach 2, 2 years for Coach 3)
• Candidates with relevant experience in learner support are encouraged to apply

Responsibilities

• Provide exceptional, student-centered support as the primary contact for online learners.
• Coordinate admissions, registration, financial aid, and graduation logistics with relevant departments.
• Monitor reports and communicate proactively to meet learner needs and retention goals.
• Utilize CRM/SIS/LMS tools to track learner progress and manage data for retention and enrollment.
• Support continuous professional development and contribute to division success

Education

Bachelors degree

Job description

Louisiana State University is seeking a Student Success Coach (1, 2, or 3) for LSU Online to serve as the primary liaison for online learners, coordinating admissions, enrollment, and graduation processes. The role emphasizes world-class customer service, data-driven support, and collaboration with program managers, Admissions, and Financial Aid.

Coaches at different tiers meet daily KPIs, address complex learner issues, and contribute to the retention strategy to ensure successful learner