Online Student Success Navigator

Iowa Western Community College (IA); Council Bluffs (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Iowa Western Community College in Council Bluffs, IA is seeking a Student Success Navigator to support persistence, retention, and completion through proactive outreach and individualized case management. You will use the College’s Early Alert System and other success technologies to identify at-risk students, especially online learners, and coordinate interventions with faculty and student services.

You will collaborate with the Coordinator of Academic Support and other staff to connect

Qualifications

• Bachelor’s degree required.
• Experience with grant administration preferred.
• Experience with student support services is a plus.
• Ability to manage confidential information.

Responsibilities

• Serve as a central point of contact for students seeking assistance with academic and non-academic challenges.
• Monitor referrals from the College's Early Alert System and other student success technologies.
• Identify students with risk indicators and conduct proactive outreach via phone, email, text, virtual meetings, and in person.
• Develop timely intervention plans to address barriers to student success.
• Provide individualized case management from identification through resolution of concerns.
• Maintain an active caseload and conduct regular follow-up meetings to assess progress.
• Document interactions, outcomes, and interventions in designated student success systems.
• Connect students with campus and community resources (advising, tutoring, accessibility, financial aid, counseling, career services, basic needs).
• Assist with grant reporting and tracking of outcome data; contribute to assessment activities.

Skills

Grant administration

Project management

Communication skills

Customer service

Confidentiality

Team collaboration

Data-informed decision making

Multi-tasking

Networking with campus resources

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Iowa Western Community College in Council Bluffs, IA is seeking a Student Success Navigator to support persistence, retention, and completion through proactive outreach and individualized case management. You will use the College’s Early Alert System and other success technologies to identify at-risk students, especially online learners, and coordinate interventions with faculty and student services.

You will collaborate with the Coordinator of Academic Support and other staff to connect