Student Success Navigator & Outreach Specialist

Big Sandy Community and Technical College; Prestonsburg (KY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Vision coverage

Dental coverage

Tuition reimbursement

Employer 403(b) match

Vacation time

Sick time

Work-life balance

Paid holidays

Closing pay

Job summary

Big Sandy Community and Technical College is seeking a Project Navigator (Student Support Specialist IV) for the Workforce Solutions Fast Track Academy, a grant-funded role serving as the primary student success liaison for online workforce programs.

The Navigator recruits, onboarding, and provides comprehensive case management to students, ensuring enrollment requirements are met and engagement remains strong.

Qualifications

• Bachelor's degree in Education, Workforce Development, Social Services, Business, or related field (or equivalent experience).
• Minimum of six years of experience in a related field.
• Valid driver's license and reliable transportation.
• Experience in student services, advising, workforce development, recruitment, case management, or related areas.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office applications and data management systems.
• Ability to work independently and collaboratively with diverse stakeholders.

Responsibilities

• Recruit prospective students into Workforce Solutions programs.
• Attend community events, career fairs, workforce meetings, and recruitment activities.
• Build strong relationships with prospective and current students.
• Promote workforce training opportunities, career pathways, and employer connections.
• Assist students with application and enrollment processes.
• Ensure required documentation is accurately completed and submitted.
• Maintain organized student records and case management documentation.
• Collaborate with staff to ensure accurate enrollment tracking and reporting.
• Provide proactive, student-centered support throughout program participation.
• Communicate regularly through phone, email, text, and in-person meetings.
• Identify barriers to student success and coordinate support services.
• Maintain detailed records of student interactions, progress, and interventions.
• Recommend appropriate interventions to improve student retention and completion.
• Inform SOAR staff of obstacles impacting student success.
• Monitor participation and progress in online coursework.
• Identify at-risk students and implement early intervention strategies.
• Provide encouragement, accountability, and guidance to support completion.
• Review student performance data and contribute to strategies for improvement.
• Develop and maintain relationships with employers, workforce partners, and community organizations.
• Coordinate employer presentations, workshops, networking events, and hiring activities.
• Assist students with employment readiness and job placement opportunities.
• Track employment outcomes and workforce placement success.
• Maintain accurate student and program records.
• Assist with data collection, reporting, and performance tracking.
• Participate in program review meetings and support outcome-based decision-making.
• Analyze trends and contribute recommendations for program improvement.

Skills

Communication

Interpersonal skills

Relationship-building

Organization

Education

Bachelor's degree or higher

Tools

Microsoft Office

Data management systems

Job description

Big Sandy Community and Technical College is seeking a Project Navigator (Student Support Specialist IV) for the Workforce Solutions Fast Track Academy, a grant-funded role serving as the primary student success liaison for online workforce programs.

The Navigator recruits, onboarding, and provides comprehensive case management to students, ensuring enrollment requirements are met and engagement remains strong.